Crucial Conversations
By Ron McMillan, Al Switzler, Kerry Patterson & Joseph Grenny
Tools for Talking When Stakes Are High. McGraw-Hill, 2002.
Summary of Crucial Conversations book by Ron McMillan, Al Switzler, Kerry Patterson & Joseph Grenny
An in-depth, all-access pass for how to handle emotionally-charged conversations by creating a safe atmosphere and generating shared goals among all participants, especially when the stakes are high and consensus matters.
Chapters in Crucial Conversations book summary
What do you get from this book? Strategies to improve how you communicate in the office and at home
Crucial conversations begin when we recognize, and take action on, our own self-defeating behaviors
Sharing information before, during, and after a crucial conversation is essential when looking to maintain and sustain relationships
Misinterpreting the facts by telling ourselves the stories we want to hear is a non-starter in crucial conversations
Figuring out what you really want will help you maintain your composure during heated debates
Recognize both emotional and environmental cues ahead of a crucial conversation
A safe environment can be created and fostered with sincerity, patience, curiosity, and respect
Master emotions by being confident, having humility, and building up conversational skills
Moving beyond a crucial conversation with a successful resolution requires careful planning, consideration, and action
Summary of the key insights
Selected critiques in brief
Final word
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Crucial Conversations — Book Summary Snapshot
Who should read Crucial Conversations book
- Managers and C-suite level executives
- Parents and teachers
- Relationship counselors
- Customer service representatives
- Job seekers
- Anyone looking to improve their negotiation skills
About the author of Crucial Conversations
Ron McMillan
These four distinguished authors co-founded VitalSmarts, a corporate training and performance company designed to help organizations improve with their award-winning courses. They are prolific authors of bestselling texts and renowned keynote speakers. Their other works include Crucial Accountability and Crucial Confrontations.
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