Crucial Conversations
By Kerry Patterson, Ron McMillan, Joseph Grenny & Al Switzler
Tools for Talking When Stakes Are High. McGraw-Hill, 2002.
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14 mins read
12 Key insights
A brief summary of Crucial Conversations
An in-depth, all-access pass for how to handle emotionally-charged conversations by creating a safe atmosphere and generating shared goals among all participants, especially when the stakes are high and consensus matters.
Key insights in Crucial Conversations
Who should read Crucial Conversations
Managers and C-suite level executives • Parents and teachers • Relationship counselors • Customer service representatives • Job seekers • Anyone looking to improve their negotiation skills
About the author of Crucial Conversations
These four distinguished authors co-founded VitalSmarts, a corporate training and performance company designed to help organizations improve with their award-winning courses. They are prolific authors of bestselling texts and renowned keynote speakers. Their other works include Crucial Accountability and Crucial Confrontations.
Kerry Patterson
Ron McMillan
Joseph Grenny
Al Switzler
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