Humble Inquiry
By Edgar H. Schein
The Gentle Art of Asking Instead of Telling. Berrett-Koehler Publishers, 2013.
Summary of Humble Inquiry book by Edgar H. Schein
An insightful, concise, practical guide to interacting positively with others by asking questions rather than making demands, keeping an open mind, and developing a relationship built on mutual trust and respect.
Chapters in Humble Inquiry book summary
What do you get from this book? Learn how to ask questions that build respect, grow trust, and encourage communication
Practicing basic, optional, or “here-and-now” humility helps avoid miscommunication so you save time, energy, and frustration
“Humble inquiry” develops trust by asking questions you don’t already know the answer to, while “diagnostic inquiry” influences the conversation
“Confrontational inquiry” is self-serving and obstructive, but “process-oriented inquiry” uncovers problems and finds solutions
Assumptions and individualism drive American culture and impede humble inquiry
To communicate properly, we must determine status, rank, and role and decide whether our relationship is instrumental or expressive
The “four parts of the self” and the “ORJI cycle” influence our assumptions, questions, and misconceptions
To learn humble inquiry, you must unlearn old habits, slow down, and practice mindfulness
Summary of the key insights
Selected critiques in brief
Final word
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Humble Inquiry — Book Summary Snapshot
Who should read Humble Inquiry book
- Politicians
- psychologists
- business owners
- entrepreneurs
About the author of Humble Inquiry
Edgar H. Schein
Edgar H. Schein’s commitment to the research and study of sociologic and psychologic trends, organization, and career development has given him a unique perspective on value and culture in contemporary society. As an author, consultant, and professor at MIT, Schein has devoted his professional life to educating others on how to talk, listen, and manage their careers effectively.
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