Helping
By Edgar H. Schein
How to Offer, Give, and Receive Help. Berrett-Koehler Publishers, 2009.
Summary of Helping book by Edgar H. Schein
A research-driven text explaining how to build trust, ask questions, and help people without alienating them. Includes real-life examples with practical advice for overcoming hurdles and developing helpful relationships.
Chapters in Helping book summary
What do you get from this book? Learn how to build dependable relationships and help others without driving them away
“Help” can be informal, semi-formal, and formal, but for it to work, you must be aware of your actions
“Social economics” and the “theater of life” define our roles and teach reciprocity
An imbalance in power results in tension for “clients” and “helpers,” making it difficult to avoid situational “traps”
To help others, gather all necessary facts and select the “role” most likely to support the situation
“Humble inquiry” is the foundation of all trusting relationships, though there are many types of inquiry to choose from
When “balance” is thrown off in a relationship, obstacles arise; teams can avoid this by maintaining their roles
Leaders must be willing to accept help before they can offer it to others and turn “targets” into “clients”
Final word
Summary of The Key Insights
Selected critiques in brief
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Helping — Book Summary Snapshot
Who should read Helping book
- psychologists
- marriage counselors
- business owners
About the author of Helping
Edgar H. Schein
Author and educator Edgar H. Schein has spent his professional life researching, studying, and developing innovative models for organizational development with a special emphasis on career management and relationships. As a professor at MIT, Schein passed his knowledge on to upcoming generations. He has received numerous awards for his work.
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