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Helping

Helping

By Edgar H. Schein

How to Offer, Give, and Receive Help. Berrett-Koehler Publishers, 2009.

0.0 / 0

13 mins read

11 Key insights

A brief summary of Helping

A research-driven text explaining how to build trust, ask questions, and help people without alienating them. Includes real-life examples with practical advice for overcoming hurdles and developing helpful relationships.

Key insights in Helping

1
What do you get from this book? Learn how to build dependable relationships and help others without driving them away
2
“Help” can be informal, semi-formal, and formal, but for it to work, you must be aware of your actions
3
“Social economics” and the “theater of life” define our roles and teach reciprocity
4
An imbalance in power results in tension for “clients” and “helpers,” making it difficult to avoid situational “traps”
5
To help others, gather all necessary facts and select the “role” most likely to support the situation
6
“Humble inquiry” is the foundation of all trusting relationships, though there are many types of inquiry to choose from
7
When “balance” is thrown off in a relationship, obstacles arise; teams can avoid this by maintaining their roles
8
Leaders must be willing to accept help before they can offer it to others and turn “targets” into “clients”
9
Final word
10
Summary of The Key Insights
11
Selected critiques in brief

Who should read Helping

Teachers • parents • psychologists • marriage counselors • business owners • managers

About the author of Helping

Author and educator Edgar H. Schein has spent his professional life researching, studying, and developing innovative models for organizational development with a special emphasis on career management and relationships. As a professor at MIT, Schein passed his knowledge on to upcoming generations. He has received numerous awards for his work.

author avatar

Edgar H. Schein

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