Pour Your Heart Into It
By Dori Jones Yang & Howard Schultz
How Starbucks Built a Company One Cup at a Time. Hachette Books, 1999
Summary of Pour Your Heart Into It book by Dori Jones Yang & Howard Schultz
Inspiring lessons in entrepreneurship, management, and caring corporate leadership from former Starbucks CEO Howard Schultz over the course of his journey to the top of the world of coffee.
Chapters in Pour Your Heart Into It book summary
What do you get from this book? Learn how product quality and happy employees can contribute to growth
Starbucks started with a commitment to product quality at its heart
If you stand by your vision for a business, you will find the determination you need to build it
Starbucks offers stocks to everyone that works for them—when employees feel like partners, the customers and company benefit
Investing early and finding solutions to supply problems are crucial to success, and learning more about your product always helps
Large-scale growth means embracing a new corporate culture: professional management that knows what makes customers tick
Ignoring reactionaries, from the media to wall street, has been vital to Starbucks’ long-term success
Stand by your values when choosing your partners, whether they’re a banker or a musician
It’s vital to keep the entrepreneurial spirit alive, even in a big company
A commitment to social responsibility is one of Starbucks’ strongest pillars
Summary of the key insights
Selected critiques in brief
Final word
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Pour Your Heart Into It — Book Summary Snapshot
Who should read Pour Your Heart Into It book
- Budding entrepreneurs
- coffee enthusiasts
- business creatives
About the author of Pour Your Heart Into It
Dori Jones Yang
Howard Schultz is the former CEO of Starbucks. Having joined the company in 1982, he left and established Il Giornale, which later bought out Starbucks. Schultz oversaw its ascent to international success before leave his role in 2000, returning from 2008 to 2017. Dori Jones Yang was a journalist with Bloomberg BusinessWeek for fifteen years.
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