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Startupland

Startupland

By Mikkel Svane

How Three Guys Risked Everything to Turn an Idea into a Global Business. Jossey-Bass, 2015.

0.0 / 0

19 mins read

16 Key insights

A brief summary of Startupland

The empowering tale of Mikkel Svane’s software company Zendesk, including its struggles, success stories, and lessons the founders learned along the way that all startups should know.

Key insights in Startupland

1
What do you get from this book? The origin story of Zendesk and valuable advice for startup companies
2
To succeed, you need a passion for your product or service and the ability to recover from failure
3
Keep your product simple so anyone can use it, and accept that founders in different roles will have different responsibilities
4
Working from home requires self-discipline and a dedicated space, while reaching new customers requires a multi-faceted approach
5
When looking for seed investors, walk away if the deal’s bad, and only approach family if you have no alternatives
6
Make smart decisions by letting go of old grudges and spending money wisely when flying back and forth
7
Though economic recessions and tension over Series A investments can cause conflict between founders, a compromise can always be reached
8
Keep customers engaged and happy by personalizing emails and signing support messages with a woman’s name
9
When conducting interviews, ignore tradition in favor of company culture, and keep things semi-professional when searching for new office space
10
Don’t be afraid to step outside your comfort zone, but do make sure your team has the training to support you
11
When you make mistakes, own up to them, apologize, and ensure transparency in the future
12
Don’t get stuck in old routines; changing methods and switching locations can lead to new customers and tax breaks
13
Embarking on an IPO requires an experienced leader to guide you through the process from road show to launch
14
Summary of the key insights
15
Selected critiques in brief
16
Final word

Who should read Startupland

Entrepreneurs • business owners • startups • business professors and students • anyone thinking of starting their own company

About the author of Startupland

Entrepreneur Mikkel Svane is the founder, chair, and CEO of Zendesk, a computer software company built around customer service. Prior to that, he founded Caput A/S, which was dedicated to growing online communities. Carlye Adler is an award-winning journalist and bestselling author. Her work has appeared in notable magazines such as BusinessWeek, Fast Company, and Fortune.

author avatar

Mikkel Svane

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