Scaling Up Excellence
By Robert I. Sutton & Hayagreeva Rao
Getting to More Without Settling for Less. Crown Publishing, 2014.
Summary of Scaling Up Excellence book by Robert I. Sutton & Hayagreeva Rao
A balanced approach to how business leaders can scale excellent practices and behavior within their companies by focusing on high-quality, effective growth models that have proven successful in various industries from all around the world.
Chapters in Scaling Up Excellence book summary
What do you get from this book? A powerful set of lessons on how to effectively scale for business excellence
Businesses of all types eventually have to conquer the “Problem of More” by learning to scale up excellence
Going slow now to grow smarter later is key to scaling up excellent practices and attitudes
New rules and power structures should be clearly thought out and planned, to avoid overwhelming employees
Don’t let negative behavior and poor habits derail your scaling effort—focus on incentivizing good behavior
Scaling up means finding the right mix between ensuring corporate standardization and delivering unique, adaptable customer experiences
Behaviors and beliefs must be mutually reinforcing so that a company can accelerate and sustain its growth
Sharing information and connecting diverse groups of people can have a multiplier effect on your scaling efforts
Excellence spreads when talented people feel accountable to their organization and to each other
If you imagine you’ve already scaled successfully, you’ll see a clear course of action to follow
Being realistic, adaptable, and establishing a few strict constraints will lead to a smooth and steady scaling process
Summary of the key insights
Selected critiques in brief
Final word
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Scaling Up Excellence — Book Summary Snapshot
Who should read Scaling Up Excellence book
- CEOs and C-suite level executives
- entrepreneurs and small business owners
- human resources managers
- MBA students
About the author of Scaling Up Excellence
Robert I. Sutton
Hayagreeva “Huggy” Rao is a professor at Stanford’s Graduate School of Business along with co-author Robert Sutton. Combined, they have authored over one thousand blog posts and more than two hundred papers; many have been published in the Academy of Management Journal. Sutton is also the co-founder of Stanford’s d.school and has been heralded as a B-School All-Star by BusinessWeek.
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