Delivering Happiness
By Tony Hsieh
A Path to Profits, Passion, and Purpose. Business Plus, 2010.
Summary of Delivering Happiness book by Tony Hsieh
Tony Hsieh’s inspiring collection of practical strategies and frameworks he learned building his company, Zappos, to help foster happiness, passion, and purpose in business organizations and show how entrepreneurs can achieve unprecedented success in their professional lives.
Chapters in Delivering Happiness book summary
What do you get from this book? The unique view of happiness as the facilitator of professional success
Necessity and creativity are the major drivers of business and will help you find your business niche
Your greatest shot at success starts with taking a calculated risk
Your downtime is an opportunity for retrospection and discerning ways to improve your life and business
Pursue your goal patiently but deliberately – don’t make rash decisions
The future is uncertain, so learn to be proactive instead of reactive in your business practices
Grow your business by delivering happiness to consumers instead of focusing on profit
Improving customer experience is a more effective way to promote your brand than advertising
Build a great team of passionate workers who can support your goals and be loyal to your vision
A defining purpose differentiates you from others and helps you navigate challenges
Summary of the key insights
Selected critiques in brief
Final word
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Delivering Happiness — Book Summary Snapshot
Who should read Delivering Happiness book
- Entrepreneurs
- corporate executives
- venture capitalists
- anyone who wants to help others find happiness
About the author of Delivering Happiness
Tony Hsieh
A successful internet entrepreneur and venture capitalist, Tony Hsieh graduated from Harvard University and cofounded LinkExchange. But he’s best known for his role as CEO of Zappos, where he made it his goal to deliver happiness to his customers. He is considered an expert in customer service and corporate culture.
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